Company's policies
+ Service obligations (SLA) | what we guarantee.
+ Terms of service (TOS) | how we keep the service reliable.
+ Privacy policy | how we protect our clients.
Ultra-high performance:
espinda.com LLC is using the industry's latest technologies, highest server configurations and most advanced data centers to secure the highest level of performance and reliability for our clients, you may check updates about our hardware and connectivity at our web hosting blog.
Latest software releases:
The latest versions and releases of server software and scripts are guaranteed by espinda, we automatically install the latest stable release of server operating systems, control panels, webmail clients, security tools, scripting languages and applications, you may always check the current installed versions and follow the most recent upgrades at the Software versions & upgrades section of our web hosting blog.
Security and confidentiality:
Being in business for a long time gave us the ability to keep customer information and data top secure and confidential, we guarantee a daily full backup of your account so that you won't lose a file or a mail, we use an advanced RAID system to keep your data even in extreme and rare cases such as a HDD failure or a DOS attack.
On the other hand, customer's personal information (including email) will be given a high privacy treat, we never share customer's personal information with any other third party, please review our privacy policy for more details.
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Espinda.com LLC's service obligations (SLA)
espinda.com LLC has several obligations towards our valuable clients, the following are what espinda.com guarantees with respect to service level:
24 / 7 / 365 technical support:
We guarantee a prompt reply and solution 24 hours a day, 7 days a week, 365 days a year, our technical support team are always standby even on weekends and national holidays.
We provide support via our advanced online client portal and via the live chat tool that you can find at the top of each page of our website.
Technical advice is also being supplied to our customers at our web hosting blog where customers can read updated posts about service status, software releases and technical tips and articles by our professionals, at online client portal the customers will also be able to browse our advanced knowledge base and find usueful software and ebooks for free download.
60 day money back guarantee:
Unlike other hosts, we are confident that the standard of service we provide will certainly gain our customers' satisfaction, therefore, not only do we offer money back guarantee, but we offer it for 60 full days from the day of purchasing our service, refund will be given without asking questions if you are not satisfied, kindly read our terms of service with respect of money back guarantee.
99.9% uptime guarantee:
espinda.com LLC has officially been in web hosting business since 2002, this long working period has armed us with deep experience in dealing with web servers monitoring and uptime keeping, we guarantee 99.9% monthly uptime and we are ready for compensation if we fail to keep this guarantee, for transparency we will show real-time trusted online reports from a major uptime monitoring firm that are monitoring our networks.
additional 10 FREE days per account will be given for free if uptime is below 99.9% at the end of a certain month, a FULL free month will be given if uptime runs below 97% per month.